Refund policy

Thank you for choosing Inti Chumbi for your embroidery design files and embroidery services. We are committed to providing you with high-quality designs for your creative projects. Before making your purchase, please read the following terms carefully:

Embroidery Design Files

• Nature of Digital Products: Our products are digital embroidery design files that you can download immediately after purchase. Due to their digital nature, we cannot accept returns or issue refunds.

• Description and Preview: We provide detailed descriptions and images of our products so you know exactly what you are purchasing. Please review this information carefully before completing your order.

• Compatibility and Technical Requirements: It is your responsibility to ensure that your embroidery machine and software are compatible with the file formats we offer. We are not responsible for technical issues arising from incompatibility.

• Quality Guarantee: We strive to offer the highest quality designs, and each product undergoes rigorous testing. If you encounter any issues with a design, contact us and we will help you resolve it. If an error is found in a file, we will provide you with a corrected version at no additional cost.